Tickets are non refundable unless the event has been cancelled or postponed, as per our terms and conditions. In the event of a refund only the face value of the tickets, not including booking fee, postage costs or any other surcharges, will be refunded using the same method used to purchase them. Customers have up to 14 days after the most recent event/festival to put forward their case for a refund.
It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.