Terms and Conditions

Terms and conditions of booking

PURCHASE OF TICKETS :

1.     A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Organiser, provided that even if such consent is obtained, use of Organiser trademarks and other intellectual property is subject to Organiser's consent.

2. It is your responsibility to check your tickets; mistakes cannot always be rectified.

3. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.

4. The right to admission to the event is reserved by the Organiser and venue owner, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. We would advise customers that no refunds will be offered to customers who are refused entry or ejected due to being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances or not abiding by the event conditions (see below)

5. We will not be responsible for any tickets / wrist bands that are lost or stolen.

6. Tickets are sold subject to the Event Organiser’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.

7. The venue and Organiser accept no responsibility for any personal property.

8. Ticket holders consent to filming, photography and sound recording as members of the audience.

9. Refund Policy: Tickets are non refundable. In the event that the event is cancelled due to conditions outside of the organisers control and beyond the cover of the event insurance policy no refunds will be offered. For example - adverse weather conditions, natural disasters, restrictions enforced by the government, pandemics etc.
In the event of a refund only the face value of the tickets, not including booking fee, postage costs or any other surcharges, will be refunded using the same method used to purchase them. It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

10. If tickets that are despatched are returned to us as "addressee unknown", we reserve the right to cancel the order.

11. In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

12. We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.

We will not share your personal information unless required by law. If you have registered your interest with Bristol Volksfest LTD or any of our associated companies, and thereby given your consent, you may be contacted with show updates. IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE LET US KNOW.  We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Bristol Volksfest LTD are subject to the exclusive jurisdiction of the English Courts.

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What Are Booking Fees?

Booking fees are typically charged by ticket agents and ticketing platform providers. Booking fees cover the costs of providing the ticketing service, including: staffing, payment gateway, security, research and development as well as office overheads.  

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Refund Policy

Tickets are non refundable. In the event that the event is cancelled due to conditions outside of the organisers control and beyond the cover of the event insurance policy no refunds will be offered. For example - adverse weather conditions, natural disasters, restrictions enforced by the government, pandemics etc.

In the event of a refund only the face value of the tickets, not including booking fee, postage costs or any other surcharges, will be refunded using the same method used to purchase them. It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

No rollovers will be issued for BVF 2023 - If you think you have a case for a refund please contact us this will be dealt with on a case by case basis and we reserve the right to refuse a refund at our discretion.

Disabled Access:

It’s really important to us that everybody enjoys Bristol Volksfest and we do as much as we can to assist our disabled visitors. It’s important to consider that the current venue is on a green field farm site. Although the ground is very flat and solid, there are no hard standing areas or concrete pathways around the main show area. The event is situated in open grass fields with a few lumps and bumps with some uneven surfaces that could make it tricky to get about.

Disabled Parking

There is a disabled parking area at the front of the main car park. Please follow signs for ‘Day Visitors’ when approaching the site. This is the closest place to park to the main show site but please note that this is still situated about 300-400 metres from the show entrance. To park in the disabled parking area, visitors must present a legitimate disabled parking permit in the window of their vehicle. Spaces cannot be pre booked and are allocated on a first come first served basis.

Disabled toilets

There are disabled toilets situated around the show site and in the disabled camping area. These facilities are for the use of disabled visitors only. If you can’t locate them, please ask one of our friendly staff and they will be able to direct you straight to one.

Assistance dogs are welcome

All Assistance dogs are welcome at Bristol Volksfest.

Disabled Camping

We have some reserved disabled camping pitches at BVF. If you would like a disabled camping pitch you must book this with us in advance. Please contact sales@bristolvolksfest.co.uk

Access for Carers:

All disabled customers visiting Bristol Volksfest are entitled to bring one carer, these tickets are discounted by 50%. This is something that needs to be organised prior to the event, as all carers require a ticket to access the event.

To book a carer ticket please purchase your ticket to the event first and then send proof of disability to sales@bristolvolksfest.co.uk 

When requesting a carer ticket please make sure you include your Full Name, the email address you used to book your tickets with and the booking reference number.

*Customers requesting a concession carers ticket are required to provide an original copy of any of the following:

• Confirmation of the Middle or Higher rate of disability living allowance

• Confirmation of the middle or higher rate of mobility allowance

• Confirmation of the middle or higher rate of attendance allowance

• Confirmation of the middle or higher rate of severe disablement allowance

• Confirmation that you are in receipt of the standard or advance rate of Personal independence payment (PIP)

• Certification of being registered blind or partially sighted

• A personal letter of support from your hospital specialist (dated within the last two months)

The Organisers reserve the right to check a person's eligibility under the Disability Discrimination Act (DDA).

Should you have any enquiries regarding the access and facilities at the event, please feel free to email us – sales@bristolvolksfest.co.uk

Privacy Policy

Bristol Volksfest respects the privacy rights of its online visitors and recognises the importance of protecting information provided by them.

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Functional Cookies

This Website Will:

• Track the pages you visits via Google Analytics

• Track pages you visit via the Facebook pixel

Targeting Cookies

This Website Will:

• Allow you to share pages with social networks such as Facebook (If available)

This website will not

• Share any personal information with third parties.

Transmission of data

The transmission of information via the internet is not completely secure, any transmission is at your own risk.

Overseas Transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA), including the USA, that do not have similar protections in place regarding your data and restrictions on its use.